FAQ

FAQ


What is the minimum order quantity?
We’d like to print as few as 100 pcs per design.
However it’s much better to get perfect printing if order qty is minimum 1,000 pcs per design.
How long will it take to get my order done?
It depends on what you've ordered and the service you picked. Regardless of what you've ordered, all our work has a guaranteed turnaround time. Normally, it will take 10 days to finish 10,000 pieces basic CMYK printing plastic card.
What are your cards made from?
Our cards are made from new PVC plastic - the proper stuff - not that flimsy encapsulated cardboard stuff that tends to fall apart. All of our cards are laminated and have rounded corners which make them last much longer, just like your bank card.
Can I see an actual plastic card sample with my design?
Yes, we have 7 day express service to make a sample for you. But prior to that, we need to work together to confirm the digital proof.
The proof card is done by normal processes, just like what we are going to do with your normal order. There is to be little cost that we are going to deduct from your order amount finally.
What is the procedure if I buy cards from you?
RFQ – Quote – Artwork – Proof – Confirmation - Physical Sample (if needed) - Payment – Production – Delivery - After-service
What makes you think you are better?
We know this business very well, STAR TREND possibly is one of the first batch of China cards distributor for overseas market.

We know you very well, we’ve been working with hundreds of importers, wholesalers and customers from 80 different countries and regions since 2001.

We know your concerns very well, about IPR (intellectual property protection), quality control, delivery schedule and after-sale service. 

We know how to do to achieve your target – to make customer happy.

We know how to support you to make everything running smooth, to get repeat orders, to gain the bidding and to expand your business.

What kind of services can you offer besides card production?
We’d like to provide our customer:

-Artwork design and modification, at free.

-Professional proposal of technology choices to fulfill customer’s idea.

-Flexible packing solutions to match customer’s delivery request.

-Reliable shipping solutions to reduce customer’s cost with the fast delivery.

-Follow up and after-sale service during production till the repeat order.

-Proper stock for customer in order to save storage cost and accelerates delivery for repeat orders.

-And further request from you.
When did you export the first card?
In 2001 we shipped the first magnetic stripe card to Norway. It’s an access card for a zoo.
How long have you been working with the 1st customer?
We are pleased to serve all our customers as best as we can. The longest cooperation with our 1st customer has been 17 years and we are confident to go ahead for another 17 years.
How many countries have you exported the cards since 1999?
We’ve exported the magnetic stripe cards to 80 countries and regions.
Who purchased the cards from you?
Importers, distributors, wholesalers and/or the end customer directly purchased cards from us.
Are there any well-known international customers for whom you produced cards?
AIG, AUDI, BauMax, BAYER, BMW, CHANEL, GEOX, IKEA, MacDonald, Mercedes, MUL-T-LOCK, RABOBANK, SAMSUNG, etc.
What international exhibitions did you attend?
We attended the CARTES SECURE CONNEXIONS EVENT in France.